Connecting with citizens 

One of Aqualia's main objectives is to ensure that citizens perceive us as a company that adds value to their town, city, or country. To this end, we create new ways of communicating: one to one and underlining the importance of our activities and guaranteeing end-to-end water cycle management that is efficient and sustainable financially and socially. At Aqualia, we care about getting to know our customers in each region and we establish relationships with citizens as a guarantee for the future.

 

 

 

Certified quality

Aqualia has a network of accredited laboratories, spread across Spain, Italy, and the Czech Republic with a structure that responds to the decision-making autonomy of laboratories as stipulated in Article 4.1 of ISO/IEC 17025 in addition to the analytical needs of the contracts managed by the Aqualia Group, in line with the regulations.

  • 769,233

    769,233

    Calls

    received

  • 142,347

    142,347

    Requests made at

    Aqualia Online

  • 8,905

    8,905

    App

    Users

  • Over 1,3 million

    Over 1,3 million

    visits in 2017

Continuous service improvement 

Integrating social commitment in all company decisions.

  • 1,666,100

    1,666,100

    Issued

    e-bills

  • 115,204

    115,204

    Channels available to

    expand meter reading

  • 62,150

    62,150

    Installed

    smart meters

Aqualia in the community

Contributing to the development of the towns and cities where we operate and involving employees in social causes through sporting, cultural and training activities.

  • 824,000 €

    824,000 €

    In social investments

  • 57%

    57%

    Of social investments went

    to cultural activities

  • 28.57%

    28.57%

    Of social investments went to

    social action