Strategic vision

The social objective of Aqualia focuses on the collection of water, its adaptation for human consumption, distribution and after-treatment, to ultimately return it to nature in adequate volume and quality, carrying out an efficient and sustainable usage of the resources and materials used in the process.

Aqualia's strategy is guided towards the end consumer with a particular emphasis on the quality of the supplied product. This is why the company focuses on making sure that the water reaches the user with maximum quality by conducting thorough analyses in the company's laboratories.

Another strategic pillar is the close relationship we have with our clients. For this purpose, Aqualia has set up a multi-channel system that offers completely interactive communication channels (face-to-face, telephone and online).

Aqualia regards Corporate Responsibility (CR) as the implementation of a business model that, as well as adding value to the company and guaranteeing the necessary profitability and competitiveness, actively boosts the company's progress, and instils trust and drums up support among its main stakeholders: Public administrations, organisations, media, users, suppliers, employees and society in general.

The company defines its model based on the principles of action of the FCC Group to which it belongs: connecting with the public, implementing intelligent services and engaging in exemplary conduct by the company and all of its employees.

The actions carried out by Aqualia in 2015 were geared towards the end client with a particular emphasis on the quality of communication channels.

The completely interactive nature of these channels (face-to- face, telephone, online) allows the client to communicate through whichever means and have their needs attended to in real time.

The company also upholds a solid commitment to citizens to continually improve the quality of service provided, comprehensively monitoring all activities and working towards improving the quality of supplied water and towards implementing innovative projects that represent considerable progress in the service and its sustainability.

Aqualia has developed four main lines of action in the area of Human Resources: professional development, internal communication, occupational.

Aqualia recognises the economic, social and, above all, environmental value of water, the element at the core of the company's activity; this is why one of its main aims is to ensure this resource is managed with special care and respect for the environment in order to achieve sustainability.

To make sure this aim is met, the company strategically implements best environmental practices in its daily work, and develops actions aimed at adequately protecting the environment while carrying out its activity, such as the offsetting of the carbon footprint, monitoring energy consumption and promoting the importance of the water footprint, among others.

Beyond end-to-end water management, in 2015 Aqualia launched actions geared towards connecting with the citizen-centred population, creating value and addressing the needs of today's society and anticipating the needs of society in the future.

Activities that raise awareness among the general population and the youngest generations in particular with the aim of guaranteeing the sustainability of such a valuable resource. The company has also focused its attention on supporting sport and the most vulnerable and needy groups.