Smart Services

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Based on ICTs (Information and Communication Technologies) as facilitators to provide a better service in the integral water cycle. Optimised management includes energy efficient processes, continuous monitoring and the detection and prediction of events as decision taking support.

Smart services give users greater transparency in the water service, increasing their knowledge of the processes and their awareness of use of water. This working area includes projects in which:

Sensors and gauges are used to collect and analyse large amounts of information, detecting leaks and optimising treatments (www.urbanwater-ict.eu)
Advanced analyses and algorithms are applied for taking the best possible decision for any event, whether or not planned (Takadu, Cognitive analytics with IBM Liquid Gold)
New technologies are incorporated that contribute to the modernisation of the service provided for improving the public's quality-of-life (Smart Santander)
Systems are developed for the management of and communication with customers, making them an active part of the process (Smart App)