Aqualia's website receives more than 1.7 million visits so far this year
www.aqualia.com is consolidated as one of the main channels used by citizens to contact the company
Half of the page viewed correspond to the Customer Area, which has been improved with a "Customer Service" search engine available in six languages
In addition, Aqualia manages 39 websites of municipal water services with adapted content and which are available in the official languages of each territory
The traffic of Aqualia's website, www.aqualia.com, has grown by 28% this year, receiving 1,720,199 visits, 380,000 more than in the previous year. The number of sessions has grown by 34% and users by more than 77,500 (26% more).
The website is consolidated as a very useful service for citizens, who use it to send their inquiries and receive information. The Customer Area section is the most visited section; one in two pages viewed correspond to this section, the traffic of which has grown by 43% when compared to last year's figures.
This increase has also been seen in the Municipal Services websites for the services provided by Aqualia across the national territory. Currently, the company manages 39 websites with local information, which have received 721,275 views this year, 37% more than in the previous period.
Committed to an omnichannel and transparent service
www.aqualia.com is one of the main channels through which citizens can contact the company. Therefore, this year, Aqualia has created a multi-language search engine for its users - Spanish, English, Catalan, Galician, Portuguese and French -, which helps them locate the customer service channels available in each municipality and how they can be accessed (office, contact number of the Customer Service Centre, app, virtual office, SMS service and Twitter).
Moreover Aqualia has reinforced its transparency policy with the publication of the Ethics and Integrity section, providing a communication channel for everyone to report possible incidents or irregularities that may involve breaches of the Code of Ethics and Conduct adopted by the company.
Aqualia's aim is to meet the requirements of its users, adapting the service to their needs, taking advantage of new technologies for this. Modern management that focuses on citizens to ensure a transparent service.
Both www.aqualia.com and the websites of municipal water services are certified by AENOR, which guarantees compliance with the current accessibility requirements related to Level AA, according to the UNE 139803: 2004 standard.