Certified quality

  • Quality of service and proximity to customers.
  • Integrate social commitment in all company decisions.
  • Contribute to the development of the municipalities where the company operates.
  • Involve employees in social causes through the participation in sporting, cultural and training events.
978.586

978.586

Quality controls

with 99.68% compliance

Customer Service

  • 769,233

    769,233

    Calls

    received

  • 142,347

    142,347

    Requests made at

    Aqualia Online

  • 8,905

    8,905

    App

    Users

Over 1,3 million

Over 1,3 million

visits in 2017

Continuous service improvement

  • 1,666,100

    1,666,100

    Issued

    e-bills

  • 115,204

    115,204

    Channels available to

    expand meter reading

  • 62,150

    62,150

    Installed

    smart meters

Aqualia in the community

  • 824,000 €

    824,000 €

    In social investments

  • 57%

    57%

    Of social investments went

    to cultural activities

  • 28.57%

    28.57%

    Of social investments went to

    social action