Certified quality

  • Quality of service and proximity to customers.
  • Integrate social commitment in all company decisions.
  • Contribute to the development of the municipalities where the company operates.
  • Involve employees in social causes through the participation in sporting, cultural and training events.
978.586

978.586

Quality controls

with 99.68% compliance

Customer Service

  • 769.233

    769.233

    Calls

    received

  • 0,38%

    0,38%

    Of the effective calls

    received were complaints

  • 8.905

    8.905

    App

    Users

Over 1,3 million

Over 1,3 million

visits in 2017

Continuous service improvement

  • 1.666.100

    1.666.100

    Issued

    e-bills

  • 115.204

    115.204

    Channels available to

    expand meter reading

  • 62.150

    62.150

    Installed

    smart meters

Aqualia in the community

  • 824.000 €

    824.000 €

    In social investments

  • 57%

    57%

    Of social investments went

    to cultural activities

  • 28,57%

    28,57%

    Of social investments went to

    social action