Certified quality
- Quality of service and proximity to customers.
- Integrate social commitment in all company decisions.
- Contribute to the development of the municipalities where the company operates.
- Involve employees in social causes through the participation in sporting, cultural and training events.
978.586
Quality controls
with 99.68% compliance
Customer Service
-
769.233
Calls
received
-
0,38%
Of the effective calls
received were complaints
-
8.905
App
Users
Over 1,3 million
visits in 2017
Continuous service improvement
-
1.666.100
Issued
e-bills
-
115.204
Channels available to
expand meter reading
-
62.150
Installed
smart meters
Aqualia in the community
-
-
824.000 €
In social investments
-
57%
Of social investments went
to cultural activities
-
28,57%
Of social investments went to
social action