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The company issues three types of bills, according to the
preferences of each customer:

❚❚Detailed regular bill, with all the relevant detailed information.
❚❚Bill summary, summarizing the concepts and highlighting

the total amount.
❚❚Bill summary by concepts, summarizing the amount for each

item. It was started to be issued in 2014, to accommodate the
specific needs of certain municipalities.

Caltaqua, Aqualia subsidiary
in Italy, has launchedthe new
H2Online project, a comfortable and
innovative free system sothat public
administrations can receive directly in
their electronic devices an electronic
bill fortheir water consumption

Remote meter reading Aqualia reader performing remote meter reading.

Meter reading, both remotely and from the offices of Aqualia,
directly benefits users by avoiding bill estimates and always
billing the actual consumption.

In this regard, progress has been made in 2014 with actions
such as the provision of advanced training for 129 professionals
from Andalusia and Extremadura on meters, focusing on the
advanced management of TPL (Mobile Meter Reading), reading
incidences, route optimization and, especially, fraud detection.

Currently, there is access to remote reading for more than 55,000
customers and more than 113,400 are available to expand the
reading to other users in the future.

Also, more than 1,200 high consumer customers are thoroughly
monitored to adapt supply to their actual consumption and report
any potential incidents.

After ayear of campaigning against Innovative technology: smart meters
irregularities in water consumption
and fraud, during 2014 morethan Aqualia is incorporating smart systems in homes through the
5,900 situationsthat contributedto Home Networking Setup differentiated by the type of water use,
uncontrolled consumption have been reuse systems or the installation of smart meters for automated
regularized readings. These smart devices have a cutting edge electronic
system that stores accurate data to meet daily consumption
patterns, rates and network data services at all times, which can
generate suggestions for improving consumption habits through
personalized advice.

Aqualia makes use ofthe latest
technology designedto optimize
the processes of integrated water
management

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