FAQs - Aqualia

FAQs

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Aqualia > Área de Cliente >
Atención ao Cliente

DESCÁRGALA GRATIS

DESCUBRE EL VIDEO

MUCHAS VENTAJAS

Comunicación de averías 24 horas
Envío de autolecturas
Pago de facturas
Modificación de datos del contrato
Alertas y notificaciones

y mucho más....

Onde localizo o meu número de contrato para completar o meu rexistro?

Pode localizar o seu número de contrato nunha factura de subministro de auga. Ten que cumprimentalo co mesmo formato que aparece na factura.

Como comunico unha incidencia da aplicación?

A aplicación móbil permite reportar incidencias mediante un formulario localizado no Menú: apartado Configuración- “comunicar incidencia da app”.

Completando os seguintes campos poderá enviar a súa incidencia:

Tipo de incidencia
Detalle da incidencia
Correo electrónico para a resposta sobre a resolución da incidencia

Como podo rexistrarme se non son o titular do contrato?

Para acceder e realizar trámites na área de “Acceso Privado”, o usuario deberá ser cliente da Entidade, rexistrarse previamente e facilitar os datos solicitados.

Adicionalmente, para acceder e realizar trámites, o Usuario deberáÌ facer uso das credenciais de acceso que sexan solicitadas.

Se non é vostede cliente titular do contrato da Entidade, non poderá realizar rexistro na aplicación para acceder e realizar trámites nesa área. Poderá acceder á Área Pública da aplicación.