Page 3 - Aqualia MRSC 2015
P. 3
CONTENTS
01 MESSAGE 02 COMPANY 03 AQUALIA
MOMENTS
04 Message from the General Manager 08 Aqualia: a unique, people-centred
company 26 Aqualia moments 2015
10 Service quality and close relationship
with clients
10 New organisational structure
11 Aqualia: covering all stages of the
water cycle
12 Aqualia in Spain
12 Aqualia worldwide
19 Participation in international events
21 Aqualia involvement in business
associations
22 Corporate Social Responsibility
23 Active dialogue with stakeholders
04 SERVICE 05 HR 06 ENVIRONMENT
30 Innovation and close relationship 54 People: our greatest asset 70 Sustainable Environmental
with clients 55 Lines of Action 2015 Management
58 Equality and diversity
31 Lines of Action 2015 61 Professional development 71 Lines of Action 2015
32 Water quality 64 Internal communication 73 Adequate environmental
33 Clients: multi-channel system 65 Health at work
38 Transparent bill 67 Challenges 2016 management
42 Innovation in the water cycle 74 Concern for the environment and
49 Specific actions to improve the service
51 Challenges 2016 society
75 Challenges 2016
07SOCIETY 08 ABOUT 09 GRI ANNEXES
THIS REPORT
78 Serving society 94 GRI Index
79 Lines of Action 2015 90 About the Corporate Responsibility 109 Verification report
80 Childhood and youth: education and Report 110 Facts about Aqualia
raising awareness
82 University and culture
83 Social action: committed to society
86 Sport
87 Challenges 2016
3
