978.586
Quality controls
with 99.68% compliance
Customer Service
-
769,233
Calls
received
-
142,347
Requests made at
Aqualia Online
-
8,905
App
Users
Over 1,3 million
visits in 2017
Continuous service improvement
-
1,666,100
Issued
e-bills
-
115,204
Channels available to
expand meter reading
-
62,150
Installed
smart meters
Aqualia in the community
-
-
824,000 €
In social investments
-
57%
Of social investments went
to cultural activities
-
28.57%
Of social investments went to
social action